Frequently asked questions

HAVE QUESTIONS OR CONCERNS?

Check our FAQ for answers to commonly asked questions. Our customer support team is available to help if you cannot find your questions answered here.

If you do not see your question answered below, please do not hesitate to email us at [email protected] where our customer support representatives can assist you further. Alternatively, you can use the form below to create a support ticket and we will response back to you within 24 hours.

FREQUENTLY ASKED QUESTIONS

We have a live chat option available for you to speak to agents right away in the bottom right corner of the window. You can also e-mail our support team at [email protected]

CUSTOMER SERVICE HOURS

MONDAY – FRIDAY

9 AM – 5 PM (PST)

Not receiving any order confirmation email with payment instructions or tracking information? Please make sure to check your spam and junk folders. You may also have to whitelist our e-mail address. Please view this step by step tutorial on How to Whitelist Green Society’s Email.

We do NOT provide refunds or exchanges.

To become a member of Green Society,  you do not need a doctor’s prescription! We require age verification, usually with a drivers license to ensure you are at least 19 years old and a resident of Canada.

Wondering How to Sign Up with Green Society?

Signing up is easy, just follow these 3 simple steps!

1. Register for our website by clicking HERE

(You must provide Government ID proving you are 19+ years or older in order to register)

2. Your account will be approved immediately using AgeVerify.

3. Once approved, you’ll be ready to make your first order on the website!

Yes, GST/HST is already included in all our pricing!

Our system only moves orders into processing once your E-Transfer has been matched with your order number (indicated in the notes section of your E-Transfer). Once accepted, your order will be moved to processing.

*Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system. 

If your order remains on hold for longer than 12 hours and your E-Transfer is still pending, this is because we have not received your payment or you did not follow the instructions provided when sending the e-transfer.

If your E-Transfer is still pending, or has not been received, this could be due to a number of reasons:

1. We were unable to match your payment to your order when no order number is included in the notes section of your E-Transfer

2. We have not received your E-Transfer because you have sent the payment to the incorrect email address.

3. Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4. We were unable to accept the E-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

We do not cancel any pending e-transfers received, even after an order is cancelled. This is to avoid the bank holding the sender’s money for a month after the e-transfer is cancelled. As such all E-Transfers must be cancelled on the senders’ end, so there is no delay in the funds.

Yes! We are expanding our payment methods to have more options. As of right now, we currently only accept Bitcoin. We will be adding more Crypto currencies in the future.

Choose the Bitcoin option at checkout to receive 10% off your order.

Did you receive a defective or damaged product? Please do not hesitate to let us know via:

1. Chat on the web page

2. Email at [email protected]

3. Opening a support ticket right here in your browser

We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:

*IT IS VERY IMPORTANT TO FOLLOW THESE STEPS*

1. Your order number

2. Details regarding the discrepancy in your order

3. Be sure to include photos or videos of the discrepancy or incorrect order

*VACUUM SEAL MUST BE IN-TACT*

*FAILURE TO DO SO WILL RESULT IN YOUR ORDER NOT BEING CORRECTED*

Once we have these details, we will do our best to resolve any product issues with you as fast as possible.

PLEASE NOTE: You have up to 24 hours to notify us of any discrepancies with your order.

Did you receive a defective or damaged product? Please do not hesitate to let us know via

  • Chat on the web page
  • Email at [email protected]
  • Opening a support ticket right here on the web page

We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:

  • The order number
  • The name of the defective product
  • Details outlining the product issue
  • *Please ensure to include photos or a video of the defective product

Once we have these details, we will do our best to resolve any product issues with you as fast as possible.

In the event that we cannot troubleshoot the product issue, we will offer a credit to your account in points or a free replacement.

PLEASE NOTE: You have up to 24 hours to notify us of anything wrong with the order.

At Green Society we are committed to providing our members with top quality products. Unhappy with the quality of a product you received? Please reach out to let us know!

If you feel you have received a product that is not up to quality standards please provide the following details:

  • The order number that the product was received in
  • The name of the product
  • Details outlining the product quality issue
  • *Please ensure to include photos or a video of the product

Once we have these details, we will do our best to resolve any product quality issues with you as fast as possible.

*Please note: We DO NOT accept returns.  However, in the event that you have received a product that is not up to quality standards, we will offer a a discount on your next order, or a credit to your account in points.

If you’re unhappy with one of our products, please email our support team within 14 days from the delivery date and we will try our best to resolve the issue. Any incorrect orders older than 14 days cannot resolved.

We do not have a storefront location as we are purely an e-commerce site.

Editing My Order

Once orders are placed, you are unable to edit orders yourselves. If you wish to add to change some items, you will need to create a new order and request the old order to be cancelled.

Alternatively, your old order will cancel itself after 72 hours.

Cancelling My Order

If you wish to cancel your order, you will need to request the old order to be cancelled, or alternatively all unprocessed orders will be automatically cancelled after 72 hours.

Once approved, you are ready to place your first order!

All new accounts will have a bonus credit of $10 worth of points that you can use towards your purchase

Please Note:

Your order must be a minimum of $99 after discounts/points in order to proceed. In order to qualify for free shipping, your order must be $149+ after discounts/points. If this minimum is not met, a shipping fee will be applied based on the shipping destination from B.C. If you have any questions please contact [email protected]

Here is a step-by-step guide in placing your order with Green Society:

1.) Shop Marijuana, Concentrates, Edibles

2.) Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.

3.) At the “View Cart” page; you can edit your order, apply coupons, redeem points and view shipping costs.

4.) When you “Checkout” the order, you will receive an email with the payment instructions.
Note: Partial payments are NOT accepted. Do not forget to include your PO# in the notes section when sending the Interac e-Transfer or Bitcoin

  • Please allow up to 24 hours for your payment to be processed. You will be notified by email of your order status and tracking information.

We ship out all orders discretely so there is no indication of what is inside.

Our products are packaged in smell-proof bags for extra security and privacy and vacuum sealed.